Use the guided request
Compare broad preferences on your device, choose a possible therapist, and create a contact-and-scheduling email without including the support topics you selected.
New clients
Starting therapy, one clear step at a time.
You do not need a perfect explanation of what is wrong. We can begin with what you are noticing and what you hope could feel different.
How to begin
From first contact to ongoing care.
We keep the beginning practical, so you know what is happening and what comes next.
Talk with the clinic
Confirm therapist preference, current availability, location or telehealth, age group, language, insurance, and self-pay questions.
Complete secure intake
The clinic provides its approved process for consent, privacy notices, history, benefits, and other information that should not be sent through ordinary email.
Meet your therapist
Your first session focuses on understanding what brings you in, what matters to you, and what a useful, realistic plan could look like.
The first conversation
You set the pace.
A first session is not a test, and you do not need to tell your entire story at once.
Your therapist may ask about what led you to reach out, what feels most important now, what has helped before, and what you hope therapy can make more possible.
- Review privacy, consent, and the limits of confidentiality
- Discuss goals, preferences, culture, strengths, and support systems
- Decide what information feels useful to share now
- Ask questions about methods, frequency, caregiver involvement, or fit
- Agree on a next step—or decide another referral may serve you better
Before your first session
A few things to have ready.
Preparation can reduce uncertainty, but it is okay if you arrive with questions.
- Your preferred therapist—or permission for us to suggest a match
- Your schedule and in-person or telehealth preference
- Insurance information, if you plan to use coverage
- A current medication list, when relevant to treatment
- Custody or consent documents for a minor, when applicable
- Any questions about privacy, goals, methods, or caregiver participation
Insurance & payment
Confirm details before care begins.
Insurance participation and benefits may differ by clinician and plan. Contact the clinic and your insurer to confirm network status, copays, deductibles, authorizations, and other requirements.
Good Faith Estimates
If you are uninsured or plan to self-pay, federal rules generally give you the right to receive a Good Faith Estimate of expected charges when you schedule care or request cost information.
Learn about your rights at CMSAsk billing@innerpc.org for current payment and estimate information.
Common questions
What people often want to know.
How long is a therapy session?
Session length and frequency depend on the service, age, clinical needs, and plan you make with your therapist. Ask when scheduling for the current options.
Can I choose my therapist?
Yes. You may request Vanessa, Holly, or Brenda. If you are unsure, we can help compare specialties and availability.
What if the suggested therapist is not available?
The guided match is a starting point only. The clinic may discuss another clinician, a waitlist, or an outside referral based on availability, scope, and fit.
Do you offer online therapy?
Telehealth may be available when clinically appropriate. Your therapist must confirm eligibility, location, technology, privacy, and scheduling.
How does therapy for a child begin?
The therapist will explain consent, custody-document requirements, caregiver participation, privacy for the child, and how updates will be handled. The structure varies by age and situation.
What should I ask my insurance company?
Ask whether the specific clinician is in network, whether behavioral-health visits have a copay or deductible, whether authorization is required, and whether telehealth is covered.
Is therapy confidential?
Therapy is private, with legal and ethical exceptions that your clinician will explain during informed consent. Website email is not the place to send sensitive health information.
What if the therapist does not feel like the right fit?
You can raise concerns, ask to adjust the approach, or request help finding another clinician. A thoughtful referral can be part of responsible care.
What if I am in crisis?
This clinic and website are not 24/7 crisis services. Call 911 for immediate danger. Call or text 988 for free, confidential crisis support any time.